About Us

mycasino is operated by Grand Casino Luzern AG. The company runs the land-based Grand Casino Luzern and, under an extension of its licence granted by the Swiss authorities, also offers its casino games online.

mycasino is the brand name of this website. Your contractual partner for your player account, deposits and withdrawals is always Grand Casino Luzern AG.

Operator

Grand Casino Luzern AG

Address

Haldenstrasse 6, 6006 Luzern

Canton

Luzern

Country

Switzerland

Company ID (UID)

CHE-108.361.212

Brand

mycasino

Grand Casino Luzern AG operates a land-based casino in Lucerne. Its casino licence was granted on 13.06.2002, and since then its operations have been subject to Swiss casino law.

The Federal Act on Gambling (Geldspielgesetz, BGS) made it possible for licensed casinos to offer their games online as well. Grand Casino Luzern AG received authorisation for its online offering on 07.06.2019 and launched it on 22.08.2019.

• 13.06.2002 – casino licence 326-12
• 07.06.2019 – first extension of the licence to online gaming (326-12-01)
• 22.08.2019 – launch of the online offering
• 29.11.2023 – current online licence extension 2023-A-12-E

Today, Grand Casino Luzern AG runs its online offering under the mycasino brand.

In Switzerland, casino games may only be offered by casinos holding a federal licence. Grand Casino Luzern AG holds casino licence 326-12, dated 13.06.2002.

The licence comes with strict conditions: protecting players from excessive gambling, combating money laundering under the Anti-Money Laundering Act (GwG), running games properly and transparently, and reporting regularly to the supervisory authority.

Casino licence

326-12

Granted on

13.06.2002

Holder

Grand Casino Luzern AG

Legal basis

Federal Act on Gambling (BGS), Gambling Ordinance (VGS)

A Swiss casino may only offer games on the internet if its licence has been expressly extended to cover online gaming. Grand Casino Luzern AG received its first extension, 326-12-01, on 07.06.2019.

The online licence extension currently in force is number 2023-A-12-E, dated 29.11.2023. It is the legal basis for the games offered on mycasino.

First online extension

326-12-01 of 07.06.2019

Current online extension

2023-A-12-E of 29.11.2023

Online offering since

22.08.2019

In Switzerland, online casino games are only legal when offered by licensed casinos. Providers without a Swiss licence are blocked by the authorities.

Swiss casinos, both land-based and online, are supervised at federal level by the Federal Gaming Board (ESBK). The authority monitors compliance with licence conditions, player protection measures and anti-money laundering obligations.

The following legislation is particularly relevant to our offering:

• Federal Act on Gambling (BGS) and Gambling Ordinance (VGS)
• Anti-Money Laundering Act (GwG) – player identification (KYC) and due diligence obligations
• Federal Act on Data Protection (FADP) and, where applicable, the GDPR

Further information on supervision is available directly from the ESBK.

Protecting your account and your data is a high priority for us. We rely on specific technical and organisational measures rather than promises:

• Encrypted connection: the website is served exclusively over HTTPS.
• Passwords: your password is never stored in plain text, only as a cryptographic hash.
• Form protection: login, account and contact forms are protected against CSRF attacks.
• Identity checks: every account is verified – name, date of birth, address, official ID and a check against the exclusion register.
• Withdrawals: winnings are only paid out to a payment account held in your name.

You can help too: use a strong password of your own, do not share your login details and log out on shared devices. How we process personal data is explained in our Privacy Policy.

Casino games are entertainment, not a way to earn money. As a licensed casino we are required by law to protect players from excessive gambling, and we take that duty seriously.

• Access from age 18 only, with verified identity
• Deposit and loss limits per day, week or month
• Gaming breaks from 24 hours to 6 weeks
• Voluntary exclusion, valid at all Swiss casinos
• An anonymous self-assessment and contacts for support organisations

All tools and background information are on the Responsible Gambling page. You can set limits and breaks directly in your customer account.

For questions about your account, payments or player protection, please use the form on our Contact page or write to us by email. We will reply as quickly as possible.

Operator

Grand Casino Luzern AG

Registered address

Haldenstrasse 6, 6006 Luzern, Switzerland

Company ID (UID)

CHE-108.361.212

Email

support@g295.slonik.store

Website

g295.slonik.store

Supervisory authority

Federal Gaming Board (ESBK)