Frequently Asked Questions

You register via the customer account. You enter your email address, mobile number, first name, surname, date of birth, residential address (street, postcode, town) and a password.

To finish, you confirm that you are not subject to a gambling exclusion and accept the Terms and Conditions. The How It Works page explains what happens next.

You must be at least 18 years old. The age prompt shown on your first visit to the website does not replace the check: your date of birth is verified against an official identity document during identity verification.

Adults aged 18 or over who are domiciled or habitually resident in Switzerland and are not subject to a gambling exclusion can open an account. You also need a valid email address and a mobile number.

The full requirements are set out in the Terms and Conditions.

No, only one player account per person is allowed. This ensures that your limits, a gaming break or a gambling exclusion remain effective and cannot be bypassed through a second account.

After registration we check your first name, surname, date of birth, residential address and official identity document. We also compare your details with the register of gambling exclusions.

Until verification is complete, you use a temporary player account. The How It Works page shows the process step by step.

A valid official identity document is decisive for the identity check. If needed, we may also request proof of address.

You can read how we process your data in the Privacy Policy.

An account is only available to persons domiciled or habitually resident in Switzerland. The address check is part of the statutory due diligence under the Federal Act on Gambling (BGS) and the Anti-Money Laundering Act (GwG), and it helps to prevent an account from being held under false details.

After registration your account is initially a temporary player account. It is valid for a maximum of 30 days until your identity has been verified.

If verification is not completed within this period, the account is blocked. You can see the current status in your customer account.

TWINT, PostFinance Pay, Visa, Mastercard, Apple Pay, YAPEAL, Paysafecard, Neteller and Skrill are available for deposits. All amounts are held in CHF.

Log in, open the deposit section in your customer account, choose a payment method and enter the amount in CHF.

Deposits are only possible within your deposit limit. You can find out how to set it under Deposit limits.

You request a withdrawal in your customer account. Payouts are made exclusively to a payment account held in your own name; withdrawals to third parties are not possible.

The time depends on the payment method chosen and on your bank, so we do not state fixed timeframes. Make sure your account is verified and the payment account is in your name to avoid follow-up queries.

If you feel a withdrawal has been pending for an unusually long time, contact us via the Contacts page.

The range includes slot machines (slots), roulette, blackjack, baccarat, jackpot games, other table games, live casino and live game shows. The games come from providers such as Pragmatic Play, Evolution, Greentube, Hacksaw Gaming, NetEnt, Playtech, Relax Gaming and Push Gaming.

Stakes are shown in CHF for every game. You can save games as favourites using the heart symbol.

Yes. The website is designed for smartphones and tablets and runs entirely in the browser, so no app is needed. You use your account, deposits, limits and games on mobile just as on a computer.

Yes, in the Live Casino section you will find games with real dealers, such as roulette, blackjack and baccarat, as well as live game shows. As with all games, your personal deposit and loss limits apply here too.

Games are accessible via the customer account, so you need to be logged in. In addition, a game may be temporarily unavailable in certain regions.

Games also cannot be started while a gaming break or gambling exclusion is active.

mycasino does not currently offer any bonus promotions. Should a promotion be offered in future, we will publish its full terms on the website beforehand.

In your customer account you set a daily, weekly or monthly deposit limit in CHF. A reduction takes effect immediately, an increase only after a waiting period of 7 days.

Read more under Deposit limits.

You also set the loss limit in your customer account, per day, week or month. It caps the maximum amount you can lose in the chosen period.

Here too, reductions take effect immediately and increases only after 7 days. You will find further tools on the Responsible Gambling page.

In your customer account you can choose a gaming break of 24 hours, 7 days, 30 days or 6 weeks. During the break, deposits and games are blocked, but your account remains viewable.

Once started, a gaming break cannot be lifted early.

You can request a voluntary gambling exclusion directly in your customer account or via the Contacts page. It is not lifted automatically: it can be lifted at the earliest after 3 months, on application and following an interview or review.

Guidance and support services are available on the Responsible Gambling page.

Yes. Gambling exclusions are recorded in a shared register and apply to all Swiss casinos, land-based and online, as well as to corresponding offerings in Liechtenstein.

In addition to voluntary exclusion, the operator may also impose an exclusion under Art. 80 BGS, for example where there are signs of over-indebtedness.

Yes. As long as the 7-day waiting period is running, you can cancel the pending increase in your customer account. Until the period ends, your previous limit continues to apply in any case.

Write to us using the contact form on the Contacts page or by email to support@g295.slonik.store. We reply as soon as possible to the email address you provide.

For questions about your account, state the email address you used to register, but never send your password.