Contacts
Contacts
Do you have a question about your account, payments or responsible gambling? Write to us using the form or by email – we will reply as soon as possible.
Send a message
Please fill in all fields and choose a suitable topic. This allows your enquiry to be routed directly to the right team.
Thank you for your message
We have received your message. We will reply as soon as possible to the email address you provided.
Operator
mycasino is the online offering of Grand Casino Luzern AG, which also operates the land-based Grand Casino Luzern in Lucerne. The online offering is supervised by the Federal Gaming Board (ESBK).
- Organisation
- Grand Casino Luzern AG
- Address
- Haldenstrasse 6, 6006 Luzern
- Canton
- Luzern
- Country
- Switzerland
- UID
- CHE-108.361.212
- Casino licence
- 326-12
- Online concession extension
- 2023-A-12-E
- Supervisory authority
- Federal Gaming Board (ESBK)
Customer Support
You can reach our customer support by email at support@g295.slonik.store or using the contact form on this page. We reply as soon as possible to the email address you provide.
What to include in your enquiry
- your first name and surname and the email address you registered with
- the topic, for example verification, deposit or withdrawal
- for payment questions, the date, the amount in CHF and the payment method used
- a short description of what happened and what you expected
Never send us your password or full card numbers. Many questions are already answered in the Frequently Asked Questions.
Help with Gambling Problems
If you feel that gambling is no longer good for you or someone close to you, the Responsible Gambling page offers an anonymous self-assessment, limits, gaming breaks, gambling exclusion and the addresses of specialist services.
You can request a gambling exclusion directly in your customer account or via this contact form with the topic “Responsible gambling”.
Need to talk to someone right now? Die Dargebotene Hand (Swiss helpline) can be reached anonymously around the clock on 143 (www.143.ch).