Terms and Conditions

mycasino is the online casino of Grand Casino Luzern AG, Haldenstrasse 6, 6006 Luzern, Switzerland (UID CHE-108.361.212). Grand Casino Luzern AG operates the land-based Grand Casino Luzern and holds a casino concession granted by the Federal Council.

Casino concession

326-12 of 13.06.2002

First extension to online games

326-12-01 of 07.06.2019

Current concession extension

2023-A-12-E of 29.11.2023

Supervisory authority

Federal Gaming Board (ESBK), www.esbk.admin.ch

Version

3.1, valid from 10.08.2026

In these Terms and Conditions, «we» or «operator» refers to Grand Casino Luzern AG, and «you» or «player» refers to the person who opens or uses a player account. Gambling is entertainment and not a source of income; any stake may be lost.

These Terms and Conditions are available in German, French, Italian and English. In the event of discrepancies between the language versions, the German version shall prevail.

These Terms and Conditions apply to all services offered via mycasino, in particular the player account, deposits and withdrawals and all games involving real-money stakes. They apply regardless of whether you use the website on a computer, smartphone or tablet.

The Privacy Policy, the Cookie Policy, the rules on the Responsible Gambling page and the rules of the respective game also apply. In the event of conflict, mandatory statutory provisions, in particular the Federal Act on Gambling (Gambling Act, BGS), the Gambling Ordinance (VGS) and the Anti-Money Laundering Act (AMLA/GwG), take precedence over these Terms and Conditions.

By registering, you confirm that you have read and accepted these Terms and Conditions. Any deviating terms of the player do not apply.

You may open a player account if you meet the following conditions:

• You are at least 18 years old.
• You have your residence or habitual abode in Switzerland.
• You are not subject to a gambling exclusion in Switzerland or Liechtenstein.
• You have full legal capacity and act on your own account.

When registering, you provide your first name, surname, date of birth, residential address (street, postcode, town), a valid email address and your mobile number, and choose a password. Your information must be complete and truthful; you must notify us of any changes without delay.

Only one player account is permitted per person. If we discover several accounts belonging to the same person, we may close the additional accounts.

After successful registration, your account is initially held as a temporary player account. It is valid for a maximum of 30 days and covers the period until identity verification has been completed.

If your identity is not verified within 30 days, the temporary player account is blocked. Any balance is retained and paid out once verification has been completed.

The age check shown on your first visit to the website does not replace the verification of age and identity at registration.

For verification, we check your first name, surname, date of birth and residential address using an official identity document and check your data against the register of gambling exclusions.

We may request documents at any time, in particular a copy of a valid official identity document and a recent proof of address. Deposits and withdrawals may be suspended until these documents have been received and checked.

If it turns out that information is false or the conditions for participation were not met, we may block or close the account. Stakes placed by persons who are not permitted to gamble by law are dealt with in accordance with the law.

You make deposits in your player account. All amounts are in CHF. The following methods are available: TWINT, PostFinance Pay, Visa, Mastercard, Apple Pay, YAPEAL, Paysafecard, Neteller and Skrill.

A deposit is only possible within the deposit limit you have set. You may only use means of payment that are in your name or that you are lawfully entitled to use.

Deposits are intended exclusively for gaming. We may refuse or refund deposits if there is a suspicion of misuse, money laundering or a breach of these Terms and Conditions. Any fees charged by your payment service provider or bank are borne by you.

You request withdrawals in your player account. Payouts are made exclusively to a payment account held in your name. A fully verified account is required.

The time until the funds are credited depends on the chosen method and your bank. We cannot commit to a specific timeframe.

Before a withdrawal, we may carry out additional clarifications, in particular to fulfil our obligations under the Anti-Money Laundering Act. A withdrawal may be held back until these clarifications have been completed.

Your player account is personal and non-transferable. You are responsible for keeping your password secret. Actions carried out with your login details are deemed to be your own until you report misuse to us.

In your player account you can, in particular:

• make deposits and withdrawals and view your balance;
• set daily, weekly or monthly deposit and loss limits;
• take a gaming break or request an exclusion;
• save games as favourites.

No interest is paid on the balance in the player account. The account may not be used as a payment or savings account.

You can have your player account closed at any time via the Contact page or by email to support@g295.slonik.store. Any remaining balance will be paid out to a payment account in your name once any clarifications have been completed.

We may temporarily block or close your account if you breach these Terms and Conditions or statutory provisions, have provided false information, hold several accounts, do not complete identity verification, or if there is a suspicion of fraud, manipulation or money laundering.

Closing an account is not an exclusion. If you wish to exclude yourself from gambling, please request an exclusion (see Responsible Gambling).

We implement the social concept required by law. The following tools are available in your player account:

• Deposit and loss limits (daily, weekly, monthly): a reduction takes effect immediately. An increase only takes effect after a waiting period of 7 days; until then the previous limit applies. You can cancel a pending increase.
• Gaming break for 24 hours, 7 days, 30 days or 6 weeks: during the break, deposits and games are blocked while the account remains viewable. Early cancellation is not possible.
• Voluntary exclusion in the player account or via customer support.

Further information, an anonymous self-assessment and contact details of support organisations can be found on the Responsible Gambling page.

Voluntary exclusion

You can request an exclusion at any time. It applies to all casinos in Switzerland (land-based and online) and to corresponding offers in Liechtenstein, and is entered in the joint exclusion register.

Involuntary exclusion

Under Art. 80 BGS, we exclude a person if, on the basis of reports or our own observations, we know or must assume that they are over-indebted, do not meet their financial obligations or place stakes that are out of proportion to their income and assets. For this assessment we may request information and documents on your financial situation.

Lifting an exclusion

An exclusion is not lifted automatically. Lifting can be requested after 3 months at the earliest and requires an interview and an assessment of whether the reasons for the exclusion no longer apply.

Further restrictions

Persons under 18, excluded persons and persons who are prohibited by law from participating may not take part. Individual games may be temporarily unavailable in certain regions.

As a casino, we are subject to the Anti-Money Laundering Act (AMLA). We are obliged to establish the identity of our players, clarify unusual transactions and keep the corresponding records.

We may request information on the origin of the funds used and withhold deposits or withdrawals until the clarifications have been completed. In the event of a well-founded suspicion, we are legally obliged to report to the Money Laundering Reporting Office without informing you.

The player account may not be used for payments between third parties, to circumvent payment restrictions or for any purpose other than gaming.

mycasino currently does not offer any bonus promotions.

Should promotions be offered in future, the following principles will apply:

• The terms of each promotion will be published in full on the website before it starts.
• There are no hidden conditions; wagering requirements, deadlines and excluded games will be stated clearly.
• Participation is voluntary and can be declined.
• Promotions are not directed at excluded persons and do not affect limits or gaming breaks.

mycasino offers slot machines, live casino, roulette, blackjack, baccarat, jackpot games, table games and live game shows from the providers Pragmatic Play, Evolution, Greentube, Hacksaw Gaming, NetEnt, Playtech, Relax Gaming and Push Gaming. Games are accessible via the player account.

Each game is governed by the rules and paytables available within the game. The possible stakes are shown for each game in CHF. By starting a game round, you accept these rules.

In the event of technical faults or obvious malfunctions, the affected game rounds are handled in accordance with the rules of the respective game; in the event of a malfunction, game rounds and payouts may be void. The records of our systems or of the game provider are authoritative for the result of a game round.

The use of programs, scripts or other aids to influence games, and collusion between players, are prohibited.

We process your personal data in accordance with the Federal Act on Data Protection (FADP) and, where applicable, the GDPR. To carry out identity verification, player protection and anti-money laundering measures, we are legally obliged to collect and retain certain data.

Details of the data processed, the recipients, the retention periods and your rights can be found in the Privacy Policy and the Cookie Policy.

We strive to operate the website with as few disruptions as possible, but cannot promise uninterrupted availability. Maintenance work, technical faults or events beyond our control may temporarily restrict access.

To the extent permitted by law, we are not liable for damage resulting from interruptions, connection problems, faults in your devices or software, or misuse of your login details for which you are responsible. Liability for intent and gross negligence remains unaffected.

Gaming losses do not constitute damage within the meaning of this provision. You bear the risk of your stakes yourself.

All content of the website, in particular texts, trademarks, logos, graphics and software, is protected by copyright and trademark law and belongs to Grand Casino Luzern AG or to the respective game providers and licensors.

You may use the content exclusively for the personal, non-commercial use of mycasino. Any reproduction, distribution or modification without prior written consent is prohibited.

We may amend these Terms and Conditions, in particular in the event of changes to the legal requirements, the concession or our offering. The version in force is published on the website with its version number and date.

We will inform you of material changes before they take effect in an appropriate manner, for example by email or at the next login. If you continue to use your account thereafter, the amended Terms and Conditions are deemed accepted. If you do not agree, you can have your account closed.

These Terms and Conditions and all legal relations between you and Grand Casino Luzern AG are governed exclusively by Swiss law.

In the event of discrepancies between the German, French, Italian and English versions of these Terms and Conditions, the German version shall prevail.

Should any provision of these Terms and Conditions be wholly or partly invalid, the validity of the remaining provisions shall not be affected.

The place of jurisdiction is Luzern, to the extent permitted by law. Mandatory places of jurisdiction, in particular for consumers, remain reserved.

If you have questions or complaints, please first contact our customer support via the Contact page or at support@g295.slonik.store. Casinos are supervised by the Federal Gaming Board (ESBK).